Privacy Policy | Behind Selling

1. Introduction

Behind Selling ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Information You Provide

Account Information: Name, email address, password, profile picture
Profile Data: Company, job title, phone number, social media handles, location
Content Data: Writing samples, audience profiles, content you create or input
Payment Information: Processed securely by Stripe; we don't store card details
Communications: Messages you send us, feedback, and support requests

Information Collected Automatically

Usage Data: Features used, content generated, time spent
Device Information: Browser type, operating system, device type
Log Data: IP address, access times, pages viewed
Cookies: Session cookies for authentication, preference cookies for settings

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Personalize AI-generated content to match your voice and audience
Process transactions and send billing information
Send service updates, security alerts, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

4. AI Processing

How AI Uses Your Data: When you use our content generation features, your input (including writing samples, audience profiles, and prompts) is sent to our AI providers to generate content. This data is:

Used only to provide the requested service
Not used to train AI models (per our provider agreements)
Not stored by AI providers beyond the processing session
Encrypted in transit

5. Information Sharing

We may share your information with:

Service Providers: Third parties that help us operate (hosting, payment processing, email delivery, analytics)
AI Providers: To process content generation requests (Anthropic)
Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with merger, acquisition, or sale of assets
With Your Consent: For any other purpose with your explicit consent

We do NOT: Sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption in transit (TLS/SSL) and at rest
Secure password hashing
Two-factor authentication option
Regular security assessments
Access controls and logging

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

Most personal data is deleted within 30 days
Some data may be retained for legal/compliance purposes
Backups are purged within 90 days
Anonymized/aggregated data may be retained indefinitely

8. Your Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate data
Deletion: Request deletion of your data
Portability: Export your data in a machine-readable format
Restriction: Limit how we process your data
Objection: Object to certain types of processing
Withdraw Consent: Where processing is based on consent

To exercise these rights, visit Settings → Account in your dashboard or contact us at privacy@behindselling.com.

9. Cookies

We use cookies for:

Essential Cookies: Required for authentication and security
Preference Cookies: Remember your settings (theme, sidebar state)
Analytics Cookies: Help us understand how users interact with the Service

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses where required.

11. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or to exercise your rights:

Email: privacy@behindselling.com
Website: behindselling.com

14. California Residents (CCPA)

If you are a California resident, you have additional rights under the CCPA:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information (we don't sell your data)
Right to non-discrimination for exercising your rights

15. European Residents (GDPR)

If you are in the European Economic Area, our legal basis for processing your information includes:

Contract: Processing necessary to provide the Service
Legitimate Interests: Improving and securing the Service
Consent: Where you have given explicit consent
Legal Obligation: Compliance with applicable laws

You may lodge a complaint with your local data protection authority if you believe your rights have been violated.